Building Information

The building doors are unlocked Monday through Saturday. Security is on site 24 hours a day, 7 days a week.Clients have 24 hour access to the building though the key card system located on the Asylum Street entrance.

The Management Office is open from 8:00 AM until 5:00 PM, Monday through Friday except for holidays. This office is closed on Saturday and Sunday.

For your convenience, the main office number, (860) 275-6666, is forwarded to the Security desk after hours and on weekends. If there is an emergency, the security officer will call the appropriate Management/Engineering personnel. If you desire to leave a message for someone in the management office, the Security Officer can forward you to the proper extension.

A highly trained, experienced group of management professionals is on site to ensure smooth daily operations. We invite you to contact the on-site staff with your comments and suggestions.

Onsite Building Operations Staff

Jennifer Mendenhall, General Manager 860-275-6653
Michael Batista, Property Manager 860-275-6664
Joseph Mercuriano, Chief Engineer 860-275-6683


CITYPLACE I engineering and building maintenance is handled by the Paradigm Properties Team. The team consists of a Group Chief Engineer and the following Connecticut licenses: Electrical, Plumbing, Mechanical, Air Conditioning, and Heating. CITYPLACE I is staffed with at least one building engineer until 5:30 p.m. weekdays and one Engineer on call after hours and on weekends to respond tobuilding systems emergencies. The building maintenance staff is responsible for the preventative maintenance of standard building equipment such as heating and air conditioning units, fans, thermostats, plumbing equipment, and lighting fixtures as well as the repair and adjustment of such equipment. Building engineers carry two-way radios in order to respond quickly to problems within the building. To report a problem, contact the Management Office at 275-6666 or put in a request with ourBuilding Engineswebsite.


Building security provides security at CITYPLACE I 24 hours a day, seven days a week. A Security Director, three shift supervisors, and officers comprise three shifts who patrol and monitor the building, responding to the general security needs ofclients and assisting visitors in the building. From conductingclient emergency/fire drills to assisting in coordinatingclient moves via the loading dock, the security is truly a multi-faceted group within CITYPLACE I. All security personnel carry two-way radios and can be contacted via the Management Office at either 275-6666 or after hours at 275-6697.


All Time Service provides cleaning at CITYPLACE I. This group undertakes the continuous cleaning of the building's common areas throughout the business day from 8:00 a.m. to 5:00 p.m. as well as cleaningclient space within the building from 5:00 p.m. until 11:00 p.m., Monday through Friday. The cleaning staff responds to the changing requirements of the building as well as to specificclient service needs throughout each day. The Supervisor carries a two-way radio and can be reached through the Management Office at 275-6666. The cleaning staff continually inspects common andclient areas of CITYPLACE I for needed repairs or enhancements. Immediate response toclient requests for cleaning or special services are handled by the Supervisor, who receivesclient requests directly from the Management Office and Building Engines website.


CITYPLACE I has an Emergency Response Team in place to handle all emergency situations. The team consists of:

Jennifer Mendenhall, General Manager
Michael Batista, Property Manager
Joseph Mercuriano, Chief Engineer
Jeff Bernier, Security Director
Yolanda Flores, AllTime Day Porter

HVAC Operations

Heating/air conditioning is provided from 8:00 a.m. to 6:00 p.m., Monday through Friday and from 8:00 a.m. to 1:00 p.m. on Saturday. The building's temperature is centrally controlled by our engineering staff. Should the temperature change abruptly or reach an uncomfortable level in your office, please call the Management Office or enter a request in Building Engines and a technician will be dispatched to correct the problem.
To request HVAC after operating hours, please submit a request through the Building Engines website. The current cost for additional HVAC services is $80.00/per hour/per floor plus an additional $30 engineering fee.

Stand-alone control units are networked throughout the building to provide coordinated control and optimization. Dell computers are used in conjunction with the control network to provide mass storage reports of building information and graphical interface for commanding and monitoring.
CITYPLACE I is served by four main fan systems that supply air to both variable air and fan coil units on each floor. Purchased chilled water is pumped through the main fan system's chilled water coils for cooling. Steam, which is also purchased, is used to heat water that is pumped through the fan coil units on each floor for heating. Space temperature is maintained by thermostats that are located in various locations on each floor.
In addition to the capabilities of the HVAC system, chilled water is also available for the supplementary cooling of computer systems, telephone equipment, or other specialclient spaces.
The ability of the HVAC system to properly heat and cool the building is closely dependent upon proper air circulation. Allclients are advised to keep their blinds down and not to tamper with thermostats. Prior to office renovations or build-outs, the Management Office will advise you of potential air distribution interruptions associated with specific office construction plans.

The building heating/air conditioning equipment requires special maintenance to ensure its continued problem-free role.Paradigm Propertiesprovides an on-going preventive maintenance program designed to maximize the energy efficiency of the system. Such maintenance requires periodic visits through your space; all visits shall be coordinated with the designated building contact to minimize the disruption to your staff.

The building welcomes Service Animals (with required documentation). No other animals are allowed on the premises.